Shipping & Returns
Shipping policy
My usual turnaround for bespoke orders is 2-3 weeks. Ready made items are usually shipped within 7 working days. If you need your order before these turnaround times, please just send me a message and we can chat deadlines before you order!
Once you have received your dispatch notification, all products are shipped via Royal Mail, second class post, unless stated otherwise.
Royal Mail states that the majority of second class post should arrive between 3-5 business days. If your order hasn't arrived by day 5, please get in touch and I will be happy to help.
International orders are sent via Royal Mail international.
Return & Exchange policy
I hope that there will be no issues with your order. But I appreciate that human error can happen.
If your order arrives damaged or doesn't match it's description then please get in touch and I will be happy to find a solution.
Please note that bespoke orders are exempt from any returns due to the personalised nature of these products. However, if there is an error on my part I will always endeavour to solve it.